Refund Policy

Cancellation
Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refund
If you receive a product that doesn't match the quality level that we have described our products to be at, you must contact us within 24 hours of it's receipt to be eligible for any form of reimbursement, reimbursements will not include any shipping costs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Refunds are only applicable when the garment arrives damaged, or stained or does not arrive to you in time, due to problems on our behalf. Otherwise no refunds are given.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Orders that is classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at ohrentme@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
When returning the item for refund, please use the pre-paid shipping bag that is provided. When using the post bags supplied you will need to ensure that you get the bar code is scanned by a shop assistant at a New Zealand Post store, so that we are able to track its progress, all postage bags supplied will include overnight non-signature courier. Postage will need to be completed the day after the complaint has been laid.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item. You are liable for any products lost or damaged in transit on there return, and will be charged accordingly.

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