Shipping Policy
We use Courier Post, overnight delivery service. If an order is placed before 3pm, most likely we will be able to get it sent off to you that day*.
*Exceptions to these:
- If it is for a future date
- If the item isn't ready to be sent off, it could be due to waiting for it to arrive back from the previous customer, alterations, dry cleaning, but are not limited to these.
CourierPost does not give a guarantee that the item will arrive overnight, it is more of a guideline. Your tracking link will be sent to you when we have shipped it off. Please note, NZ Post Couriers tracking is not reliable. Please don't contact us because tracking says it will arrive after your wear date. They give the worst case scenario so please wait until your date to contact us.
Rural delivery - if your address is rural, please make sure you select for the rural delivery option. This gives us notice that we need to ship your item off as soon as we can. If this option is not selected at shipping, and it does not arrive on time, we are not held accountable. Rural delivery usually takes between 1 - 3 working days, even if it is shipped overnight (which we do).
Saturday delivery - if an order is placed after 3pm Thursday for the current week, please make sure you select for Saturday delivery. Without this extra tag, it will not get delivered on time. This is at your own risk, we do not issue out refunds if the item does not arrive on time due to the late nature of the order. We will always give you a text prior to us sending it out to make sure you understand the risks and whether or not you would like to proceed with the order.
Redirecting your parcel - under no circumstances should you redirect your parcel. Re directions will be sent back to Auckland depot and you will add at least 3 days to your delivery. We will not refund you or give a credit for re directed packages. If you have given us the wrong address, please contact us for help.