Frequently Asked Questions
Our Rental Process
Browse our collection of over 350+ designer dresses. Choose from Karen Walker, Kookai, Lonely Hearts, Moochi, RUBY, Stolen Girlfriends Club plus many more... |
Click on your preferred rental date (the date you want to wear the dress) and it will say 'add to cart' if it's available. If it's already taken on that date it will say 'unavailable'. |
Complete our simple checkout process, we need all your details including your full address. Select your preferred shipping option or pickup. We accept VISA and Mastercard payments. |
Your garment will arrive to you at least one working day before you need to wear it (usually more) unless there are unforeseen reasons, but we'll keep you in the loop! |
Enjoy wearing the dress! Make sure you get a snap and send it through to us. You'll go into our monthly draw to win a $50 voucher. Or tag us at @OhRentMe on Instagram. |
Simply return it in the prepaid bag it arrived with and hand it over to a cashier at NZ Post on the next working day after your rental date. Don't be late as fees do apply. |
Subscriptions and Bulk Rental Packages:We have introduced two systems, where renting just got that much MORE affordable. The Subscription is a programme that you pay a certain rate, depending on what tier you want, each month. Each tier has different perks, and comes with varying amounts of free rentals. The price for each stage can be found under the "Subscription" tab. The discount codes that are issued are non-transferrable and refer to further rentals after the free rentals have been used. Free exchanges - normally a customer must pay the difference of the two garments plus another shipping rate of $10, but with the loyalty system you will not have to! The "Coming Soon" tab will showcase the garments that we have bought, and are waiting on. So it will give you exclusive access to these and you will be able to get first dibs! We will also send you out garments for free to try on if you are uncertain of the sizing of a certain garment! Minimum Sign up for this is 3 months. No refunds and the perks will no longer be available when you cancel. Once you have proceeded to checkout, please email us on ohrentme@ohrentme.co.nz to begin your free rentals for that month. (Garments will be subject to availability). The Bulk Rental Package is a one-off payment. Each package comes with a certain amount of rentals, for one set price that must be used in the specified time frame. So you could get a rental for as cheap as $35!! Once you have proceeded to checkout, please email us on ohrentme@ohrentme.co.nz to begin your free rentals for that month. (Garments will be subject to availability).
POSTAL TRY ONSWe will now be sending for try ons for a flat rate of $30 + postage. This option on each product will only come up on our website every Thursday and Friday, and must be booked for the current week. All garments that have been requested for trying on will come with a large tag attached. If this tag gets removed or if the garment looks worn (i.e. too many marks, smells like perfume, fake tan marks, or any other marks), then the full rental cost will be charged onto the customer.
You are required to send this garment back the NEXT working day after you have received it, in the prepaid return bag that was supplied. Otherwise, you will be charged with our usual late fee of $25 per day. If you want to rent the dress you booked for trying on, for the CURRENT week, then the try-on fee will be included in your rental fee (FREE TRY-ON), and you’ll need to let us know via email: ohrentme@ohrentme.co.nz as soon as you can. So that you can be billed the difference in cost. If you would like to rent this dress for another week, please book it on the website. The try on fee will not be included in the rental fee, even if it is for the weekend after you have tried it on. The full price of the rental will be charged.
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Stress-free Renting
The Damage Waiver includes:
- Any damage to the garment - including a complete write-off.
- Any stains to the garment - including those dry cleaning cannot get out.
- So pretty much every damage or any stain!!!
- Theft of the garment
- Misplacing and/or losing a garment/part of a garment (e.g., if it comes with a tie, straps, extra pieces that make up the garment, but are not limited to these)
- Refusing to send back the garments
- Parcels getting stolen from people's property due to it being released from Signature delivery by the customer
- Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier
- Selfie Booth and or any parts to the Selfie Booth
The garment MUST come back to us after it is rented, even if you accidentally damage it! After it is damaged, it will still be the property of Oh Rent Me.
Oh Rent Me is a community-centric company that empowers women with stylish clothing that makes them feel good. It is inclusive and does not stand for fast fashion trends and fads. It looks at everything through the lens of its community.
ORM buys clothes that their community has asked for and feels good in, seeks their opinion often, let's them collaborate, showcases their looks and special occasions. Oh Rent Me believes in sustainable fashion and that the sharing economy is for smart, savvy fashion lovers.
Oh Rent Me was one of the first online fashion-rental services in New Zealand. Founded in Dunedin in 2013 by Saejung Oh, as a side-hustle while studying full time. After finding success within the University communities in Dunedin, Wellington, Christchurch, and Auckland, Saejung is now focused on growing the market further.
Our never-ending search for the latest designer fashion means we are always up to date with the latest trends of top brands including, Arcina Ori, Acler, Aje, Paris Georgia, Alice McCall, Bec and Bridge, Camilla, Camilla and Marc, Kookai, Liam, Maurie and Eve, Ruby, Sass and Bide, Senso, Stolen Girlfriends Club, Trelise Cooper, Winona and Zimmermann, with more to come! As we are all about keeping you, our customers happy, we are always keen to hear what you would like us to get in, so feel free to email us with any suggestions on new stock.
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Renting the dresses is a simple process, all you have to do is decide what one of our fabulous items you want, book it and it will arrive at your door ready for you to wear. After you have used the item don’t bother washing it, simply put the item in the pre-paid post bag (that will be included in your purchase and arrive with the item) and send it off at your nearest New Zealand post shop. For more information check out "Rental Agreement" and "How it works".
We are proudly a New Zealand owned and operated business.
